Helpdesk & CRM

Pyxle.Contact provides quality Help Desk & Customer Support features, such as Ticket Management, Knowledge Management, Self Service Portals, Reports, and Support Statistics specifically useful for your organization's customer/IT support force. The solution acts as an internal and external support tool facilitating rectification of various issues reported via various mediums such as email, call center, etc…by assigning tickets to relevant stakeholders within the organization with workflows to manage and rectify. The extended version of Pyxle.Contact supports customer relationship management functions of organizations by effectively handling the customer data under different priority levels of existing as well as potential clients.

Key Features of Pyxle.Contact

  • Efficient inquiry and ticket management
  • Prioritization of inquiries
  • Assigning requests to appropriate departments
  • Built-in knowledge base for customer self-help and employee reference
  • Customizable dashboards for all employees
  • Flexible reporting, tracking and problem resolution tools.
  • Web-based interface accessible from any computer
  • Integration into your existing website / call centre / support process
  • Scalable platform capable of growth of business and customer demands

Why Pyxle.Contact

  • Built on a variant of SugarCRM
  • Lower cost of ownership
  • No recurring costs of CALs
  • Expandability to a fully-fledged CRM
  • We support 7 out of top 10 conglomerates in Sri Lanka

Pyxle.Contact Benefits

For Employees/ Clients

  • Single point of contact
  • “Ticket number? for follow-up
  • Availability of a self-help knowledge base
  • Accessibility from anywhere, at anytime

For IT Team/ Customer Support

  • A structured flow to handle issue/complain
  • Clear mandate of work
  • Efficient communication
  • Identify repeat issues
  • Eliminates lost, forgotten, read items

For Organizations

  • Better communication
  • Better co-ordination
  • Better team work
  • Improved visibility
  • Tracking performance
  • Monitoring service levels

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